Privacy Policy

Effective Date: October 27, 2026

1. Introduction

Common Sense Computing (“CSC MSP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request an IT assessment, or use our IT support and technology services.

By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please discontinue using the website.

2. Information We Collect

We may collect the following categories of information:

Personal Information: When you contact us, request a consultation, book an IT assessment, or inquire about our services, we may collect your name, business name, email address, phone number, and other information you voluntarily provide.

Business and Technical Information: When providing IT support or managed services, we may process business contact details, device information, system configurations, account information, network data, and other technical information necessary to deliver our services.

Website Usage Information: We may automatically collect information such as your IP address, browser type, device information, operating system, pages visited, referring website, and general website usage data.

Communications: We may retain records of inquiries, support requests, emails, and other communications you send to us.

Please do not submit passwords, authentication codes, or other highly sensitive information through general website contact forms.

3. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and schedule consultations or IT assessments.
Provide, maintain, and improve our IT support and managed technology services.
Deliver cybersecurity monitoring, technical support, cloud management, and backup services under applicable service agreements.
Communicate with you about appointments, service requests, account matters, and important updates.
Maintain website functionality, security, and performance.
Detect, investigate, and prevent fraud, unauthorized access, and security incidents.
Meet applicable legal, regulatory, and contractual obligations.
Send relevant business updates or marketing communications where permitted by law.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, maintain security, and measure website performance.

Cookies may be set by our website or by third-party services we use. Depending on the tools implemented on the website, these may include essential cookies, analytics cookies, or preference-related cookies.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will request consent before using non-essential cookies.

5. How We Share Information

We do not sell your personal information for money. We may share information in the following circumstances:

Service Providers: With trusted vendors that help us operate our website, manage communications, provide hosting, process inquiries, or deliver business services.
Technology Partners: With relevant cloud, cybersecurity, backup, remote support, and IT management providers when necessary to deliver contracted services.
Business and Professional Advisors: With legal, accounting, insurance, or other professional advisors when reasonably necessary.
Legal Requirements: When disclosure is required by law, court order, or a valid legal process.
Business Transactions: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
With Your Consent: When you authorize us to share information for a specific purpose.

Third-party providers may process information under their own privacy policies and contractual obligations.

6. IT Support, Remote Access, and Cybersecurity Services

As an IT services provider, Common Sense Computing may access or process certain business systems, devices, user accounts, files, logs, and technical information when authorized and necessary to provide contracted support.

Access may be required for troubleshooting, system administration, security monitoring, incident response, cloud management, and backup or recovery services.

We aim to limit access and processing to what is reasonably necessary for the requested services and to apply appropriate safeguards. The precise scope of access, data handling, retention, and responsibilities may also be governed by the applicable service agreement.

Our services may involve third-party platforms, including Microsoft cloud services and remote support or security tools. Their processing of information may also be subject to their respective terms and privacy policies.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the services provided, safeguards may include access controls, authentication measures, security monitoring, encryption, backups, and other protective technologies.

However, no website, network, or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, and you should contact us promptly if you believe information associated with your interaction with us has been compromised.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the services, contractual requirements, and applicable law. When information is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable obligations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Request a copy of certain information in a portable format.
Lodge a complaint with an appropriate privacy or data protection authority.

These rights may be subject to legal exceptions and verification requirements. To submit a request, contact us using the details provided below.

You can unsubscribe from marketing emails using the unsubscribe instructions included in those messages. We may still send necessary service-related or administrative communications.

10. Children’s Privacy

Our website and business services are intended for businesses and a general audience, not specifically for children. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, scheduling tools, or service providers. These third parties operate independently and may have their own privacy policies and data collection practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before submitting personal information.

12. International Data Transfers

Common Sense Computing may work with clients, employees, service providers, and technology platforms located in different countries. As a result, information may be processed or stored outside your state or country.

Where applicable law requires additional protections for international transfers, we will take reasonable steps to implement appropriate safeguards.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to access, correct, delete, or obtain information about the processing of their personal information and to opt out of certain types of data processing.

The availability and scope of these rights depend on the applicable law and the circumstances of the processing. We do not sell personal information for monetary consideration. If our website or business activities use technologies that qualify as targeted advertising or certain forms of data sharing under applicable law, you may have additional opt-out rights.

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before responding.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any revised version will be published on this page with an updated effective date. We encourage you to review this page occasionally to stay informed about how we handle information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Common Sense Computing (CSC MSP)

Phone: 724-209-4432

Email: info@cscmsp.com

Location: Washington, Pennsylvania, USA

Website: https://csc-msp.com/

We will review privacy inquiries and respond in accordance with applicable law.